Privacy Policy

Effective Date: June 13, 2026
Business Name: Eaumito Cleaning

Eaumito Cleaning respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, book a cleaning service, communicate with us, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • Service address

  • Billing information

  • Property details related to the cleaning service

  • Photos, videos, or descriptions of the property if you choose to provide them

  • Access instructions, parking information, gate codes, lockbox details, or other service-related instructions

  • Messages, emails, form submissions, or other communications with us

We may also collect basic technical information when you visit our website, such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of visit

  • Referral source

  • Website usage data

This information may be collected through cookies, analytics tools, website forms, scheduling tools, payment processors, customer relationship management tools, or other third-party platforms used to operate our business.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries

  • Provide quotes and service estimates

  • Schedule cleaning appointments

  • Confirm service details

  • Process deposits, payments, invoices, or refunds

  • Communicate with you about your booking

  • Send appointment confirmations, reminders, or service updates

  • Complete cleaning services safely and properly

  • Manage customer relationships

  • Improve our website, services, and customer experience

  • Protect against fraud, misuse, or unauthorized activity

  • Comply with legal, tax, insurance, and business recordkeeping requirements

We may also use your contact information to follow up about services you requested or to provide relevant updates about Eaumito Cleaning. You may opt out of marketing communications at any time.

3. Payments and Billing

Eaumito Cleaning may use third-party payment processors, such as Stripe or other payment platforms, to process deposits, payments, invoices, and related transactions.

We do not store your full credit card number or complete payment details on our own systems. Payment information is handled by the payment processor according to its own privacy policy and security practices.

4. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary to operate our business, including with:

  • Cleaning staff, contractors, or service providers assigned to your job

  • Payment processors

  • Scheduling platforms

  • Website hosting providers

  • Customer management tools

  • Email, SMS, or communication platforms

  • Insurance providers, legal advisors, accountants, or business consultants

  • Government authorities if required by law

Information shared with cleaners or service providers is limited to what is reasonably necessary to complete the service, such as your name, service address, appointment time, access instructions, and job details.

5. Photos, Videos, and Property Information

Customers may choose to send photos, videos, or descriptions of the property to help us understand the scope of work and provide a more accurate quote.

We use this information only for service evaluation, quoting, job preparation, internal documentation, quality control, dispute resolution, and business recordkeeping.

We will not publicly post photos or videos of your property without your permission, except where images are anonymized and do not reveal identifying information.

6. Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, or similar technologies to understand how visitors use our site, improve our marketing, measure ad performance, and improve customer experience.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

7. Text Messages, Calls, and Emails

By providing your phone number or email address, you authorize Eaumito Cleaning to contact you regarding your inquiry, quote, booking, service updates, payment, or customer support.

Message and data rates may apply for text messages. You may opt out of marketing messages by replying “STOP” or by contacting us directly.

Transactional messages related to active bookings, payments, or service coordination may still be sent when necessary to complete your requested service.

8. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, misuse, loss, or alteration.

However, no website, online platform, email system, or electronic storage method is completely secure. We cannot guarantee absolute security of your information.

9. Data Retention

We keep personal information only as long as reasonably necessary for business, legal, tax, insurance, customer service, dispute resolution, and recordkeeping purposes.

When information is no longer needed, we may delete, anonymize, or securely store it according to our business practices and legal obligations.

10. Your Privacy Rights

Depending on where you live, including if you are a California resident, you may have certain privacy rights regarding your personal information. These may include the right to:

  • Request access to the personal information we have about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of certain marketing communications

  • Ask questions about how your information is used

To make a privacy request, please contact us using the contact information below.

We may need to verify your identity before completing certain requests.

11. California Privacy Notice

If you are a California resident, California law may provide additional rights regarding your personal information.

Eaumito Cleaning does not sell personal information. We may collect, use, and share personal information for business purposes such as providing cleaning services, processing payments, scheduling appointments, communicating with customers, maintaining records, improving our website, and complying with legal obligations.

The categories of personal information we may collect include identifiers, contact information, payment-related information, internet activity, customer communications, service location information, and information you provide about your property or service needs.

12. Third-Party Links and Platforms

Our website or communications may include links to third-party websites or platforms, such as payment processors, scheduling tools, form providers, review platforms, or social media pages.

We are not responsible for the privacy practices, policies, or content of third-party websites or services. You should review their privacy policies before providing information to them.

13. Children’s Privacy

Our services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without proper consent, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

Eaumito Cleaning
Email: support@eaumito.com
Phone: (213) 756-9539